Legal
Last updated: May 16, 2026
When you engage with Eterna Health through our website, application process, or clinical services, we may collect personal information including your name, email address, phone number, mailing address, date of birth, and details relevant to your health and wellness goals.
We also collect certain technical information when you visit our website, including IP address, browser type, device information, and pages visited. This information is gathered through standard web analytics tools to improve the quality of our digital experience.
As a healthcare provider, Eterna Health may collect, use, and store protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state regulations. Your medical records, test results, treatment plans, and clinical communications are maintained with the highest level of security and confidentiality.
A separate Notice of Privacy Practices specific to your protected health information will be provided upon enrollment as a member of Eterna Health.
We use the information we collect to process your application, deliver personalized clinical care, communicate appointment details and health updates, and continuously improve our services. Your contact information allows us to provide the concierge-level communication central to the Eterna experience.
Non-clinical information may be used to enhance our website, refine our services, and, only with your explicit consent, send occasional updates about new programs or offerings.
Eterna Health does not sell, rent, or trade your personal information to third parties. We may share information with trusted clinical partners, laboratory providers, or specialist referrals only as necessary to deliver your care, and only to the extent required.
We may disclose information if required by law, in response to a valid legal process, or to protect the rights, safety, or property of Eterna Health, our members, or others.
We employ administrative, physical, and technical safeguards to protect your personal and health information from unauthorized access, use, or disclosure. Our systems are designed to meet or exceed the security requirements established by HIPAA and applicable Florida state law.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Clinical records are retained in accordance with applicable medical record retention requirements.
Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device that help us understand how visitors interact with our site.
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality but will not prevent you from contacting us or submitting an application.
Our website may contain links to external websites or services. Eterna Health is not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit through links on our website.
You have the right to request access to the personal information we hold about you, to request correction of inaccurate information, and to request deletion of your personal information where applicable and not in conflict with legal retention requirements.
For requests related to protected health information, please refer to our Notice of Privacy Practices or contact us directly. We will respond to all requests within a reasonable timeframe.
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete that information promptly.
Eterna Health reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website or services following any changes constitutes acceptance of those changes.
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at hello@eterna-usa.com.